Privacy Policy

Last updated: January 2024

birch-wolf ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website birch-wolf.com or use our services.

Information We Collect

Personal Information You Provide

When you interact with our website or services, you may provide us with:

• Name and contact details (email address, postal address)
• Information submitted through consultation request forms
• Communications you send to us
• Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and consultation requests
• Provide and improve our educational services
• Send relevant communications about our programmes (with your consent)
• Analyse website usage to improve user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
• Legal Obligation: Where processing is necessary for compliance with a legal obligation

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and services (bound by confidentiality agreements)
• Professional advisers such as lawyers and accountants where necessary
• Regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client records for seven years following the end of our relationship.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing of your personal data
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

birch-wolf
47 Commerce House
Bristol BS1 4JQ
United Kingdom
[email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.